Creative Baking & Kitchenware

0844 272 8963

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Shipping & Returns

UK Delivery Costs & Times

We aim to dispatch your order same day for orders placed before 1pm and next day for orders placed after 1pm and will inform you in the unlikely event of any delay. We understand that our customers may want their order urgently and offer 3 different delivery services:

Economy Delivery                -       estimated delivery time of 3 - 5 business days

Standard Delivery                  -      estimated delivery time of 2 business days.

Guaranteed Next Day Delivery -  for orders placed by 1pm, Monday to Thursday, this service not available for Saturday or bank holiday delivery. 

Our products vary considerably in both size and weight therefore our delivery charges are based upon the amount of your total order and the delivery service you opt to choose, these are shown below but please feel free to contact us at sales@planetbake.co.uk  or 08442728963 for further information on deliveries.

We also know that many of our customers would like to have their orders shipped to a different address than their payment details, as gifts for friends and family, this option is offered at our checkout.

Delivery times and rates are shown in the table below, for more detail please call our customer helpline on 0844 2728963

Order total Royal Mail 2nd Class
(2-5 business days)
Royal Mail 1st Class
(2 working days)
Royal Mail Tracked®
Next Day
Up to £9.95 £2.95 £3.95 £6.95
£10 and over £3.95 £4.95 £6.95

Delivery Methods: Your parcel will either be delivered to you via Royal Mail or our courier service. The above delivery timescales are for mainline addresses and should only be used as a guide, however they are pretty accurate for most parts of the country, however if you live in a remote area, Highlands and Islands, Channel Islands and Northern Island you should allow for an extra day.

International Delivery Information

Zone

Delivery Options

Price (£)

Republic of Ireland

Standard Delivery (3-5 working days)

5.95

Europe

Standard Delivery (5- 7 working days)

5.95

USA

Standard Delivery (5 – 7 working days) 

4.99

 

Express Parcel Courier, please enquire for delivery options and quotes to info@planetbake.co.uk

 

Rest of World

Standard Delivery (5 – 7 working days) 

4.99

 

Express Parcel Courier, please enquire for delivery options and quotes to info@planetbake.co.uk

 

Working days do not include weekends or public holidays.

*Some exclusions will apply, we will contact to you if shipping is unavailable to your delivery address.

Please ensure that you include a mobile telephone number on your order and a correct email address so that we can make contact with you and register you for text updates on your order status.

Please also ensure you include a full and correct delivery address as parcels returned to us as undelivered or undeliverable by Royal Mail or our couriers will be cancelled and refunded minus any costs incurred in the delivery and return process.

Out of Stock Items

We will endeavour to contact you at the earliest opportunity if a product is out of stock or unavailable. In this event, and having contacted you, there are three options you can consider:

1. Cancel your order
2. Choose an alternative product that we have in stock
3. Maintain your original order, and we will dispatch it as soon as it comes back into stock.

Christmas Delivery

We will publish dates to ensure customers are aware of final order dates to ensure delivery prior to Christmas and other peak times, dates for Christmas Delivery deadlines for 2013 are displayed on the website. The estimated delivery times that we give may need to be extended during this extremely busy time for the Royal Mail. We will obviously do our absolute best to get all orders dispatched within 24 hours of purchase but would ask that customers note that orders may take longer to arrive as the postal system begins to slow.

Returns

We want you to be happy with our service and the goods we supply to you. Our service includes a helpful response to unsuitable or faulty goods. We hope to have covered all the possibilities below but if you need further help please email us at sales@planetbake.co.uk

Unsuitable goods

We operate a no quibble 7 day exchange and returns for on-line sales. You may return any item within 7 days of the date it is delivered to you provided that :

• it is unused
• it is undamaged
• the packaging is complete and undamaged
• the goods are in saleable condition

Before returning goods by mail/carrier please advise us by email to sales@planetbake.co.uk

When we receive your return we will refund you the product price you paid, less any delivery charges. The returned product remains your property until we have received it, therefore it's strongly recommended that you use recorded delivery for returns.

Faulty goods

In the unlikely event that a product we have sent you is faulty when you receive it, we will replace it or refund the cost of the goods. Notification of any defect must be made within 7 days of the product being delivered to you.

Before returning goods please advise us by email at sales@planetbake.co.uk explaining the fault.

If we agree that the goods are faulty we will refund the cost of returning them to us. We will replace the item or refund the charge. There is no delivery charge on the replacement goods.

Nothing in these terms and conditions affects your statutory rights.