Creative Baking & Kitchenware

0844 272 8963

Your basket is empty

£0.00

Terms and Conditions

This website is owned and operated by Planet Bake Ltd

Company registration Number – 877703


The use of the Planet Bake Ltd on line store is governed by the terms and conditions detailed below. Please ensure that you fully understand and agree to them prior to proceeding with your order.

These terms and conditions do not affect your statutory rights.

General

We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted on the website and take effect immediately.

Placing an order

When you place an order through the Planet Bake website, the following applies :

An order placed through the website represent an offer to purchase a product (s).

An order will not be concluded or accepted until full payment for all products and related delivery charges.

The offer to purchase is accepted when we send you an email to confirm that the order has been dispatched.

All orders are subject to stock availablility, if we are unable to supply any products that you have ordered we will inform you as soon as possible.

Delivery Rates & Times

We aim to dispatch your goods same day for order received before 1pm and next day for orders after 1pm  and will inform you in the unlikely event of any delay.

Working days are Monday to Friday excluding Bank Holidays

We will endeavour to contact you at the earliest opportunity if a product is out of stock or unavailable. In this event, and having contacted you, there are three options you can consider:

1. Cancel your order
2. Choose an alternative product that we have in stock
3. Maintain your original order, and we will dispatch it as soon as it comes back into stock.

Our rates of postage and packaging may vary from time to time

We cannot be held liable for delay or failure to deliver orders if such failures arise from force majeure or by other reasons outside of our control.

Pricing and Descriptions

All prices are displayed in Pounds (sterling) and are inclusive of VAT at the prevailing UK rate where applicable.

We take care to ensure that our pricing, descriptions and measurements are accurate. However in the unlikely event that a price is wrong on our website, we will inform you of the error and give you the option to cancel the order. We are under no obligation to provide the product to you at the incorrect (lower) price.

All prices are subject to change without prior notice.

Care is taken to ensure images, descriptions, measurements and any other details associated with our products provides a fair and accurate description as possible, however you accept that minor variations, such as shades of colour can occur through the natural production process. We cannot be held responsible for distorted product images, or accurate colour reproduction on your computer.
 

Returns


We want you to be happy with our service and the goods we supply you. Our service includes a helpful response to unsuitable or faulty goods. We hope to have covered all the possibilities below but if you need further help please email info@planetbake.co.uk or phone on 08442728963.

Unsuitable goods
We operate a no quibble 7 day exchange and returns for on-line sales. You may return any item within 7 days of the date it is delivered to you provided that


* it is unused
* it is undamaged
* the packaging is complete and undamaged
* the goods are in saleable condition

Before returning goods by mail/carrier please advise us by email or phone on 08442728963.

When we receive your return we will refund you the product price you paid, less any delivery charges. The returned product remains your property until we have received it, therefore its strongly recommended that you use recorded delivery for returns. 


Faulty goods
In the unlikely event that a products  we have sent you are faulty when you receive them, we will replace them or refund the cost of the goods. Notification of any defect must be made within 14 days of the product being delivered to you.


Before returning goods please advise us by email or phone us on 08442728963.

If we agree that the goods are faulty we will refund the cost of returning them to us. We will replace of refund the cost at your choice. There is no delivery charge on the replacement goods.

Nothing in these terms and conditions affects your statutory rights.

Payment Options
Payments can be made by using the following : Visa, MasterCard, Maestro, Delta, and Solo Credit/Debit cards. Details for online transactions will be encrypted and held on a secure server. Should you wish to pay by cheque then please contact us via email  or phone us on 08442728963.  We can only accept cheques from UK bank accounts.

Privacy Statement
By registering with our website, you agree to us retaining your details for use in processing your order. We may contact you with information that we feel may be relevant to you in the context of the Planet Bake on line store.

Planet Bake Ltd respects your privacy and consequently fully conforms with the Data Protection Act 1998. In addition and in accordance with the privacy and electronic communications act 2003 we do not send random marketing emails to personal email accounts.

For analysis and marketing relating to the Planet Bake on line store we may aggregate non-personal information generated from the website. By using this on line store you agree that we may collect and use data as described above.

Should your personal information change, or you no longer require the services you have consented to, please e-mail us at and we will ensure that our records are updated with immediate effect.


Office Address:

Unit M3S, Mosshill Industrial Estate, Ayr, Scotland KA6 6BE


Email contact:
info@planetbake.co.uk

Phone: 0844 272 8963


Planet Bake Limited

Registered Number 877703
Registered Offices:
1 Simonsburn Road, Kilmarnock, Ayrshire KA1 5LA